Frequently Asked Questions

  • Why do certain products need a prescription?

Prescription drugs are drugs that require a prescription because they are considered to be potentially harmful if not used under the supervision of a licensed veterinarian.

  • How do I get a prescription?

You will need your vet to write you a prescription. Get in touch with them to get a prescription letter with the clinic stamp and vet’s signature. Do note that your clinic may subject you to a small prescription fee.

Alternatively, we have partner with Zumvet to provide video call consultation service to fulfill your prescription. Simply click on the "Need a Prescription" button on the relevant item off our website, book a consult and wait for the arrival of your prescription to be delivered to you. Do note that the video consultation is subject to a consultation fee.  

  • How many times can I repeat a prescription?

This depends on your vet and the prescription letter. If there are no written specifications for the repeats, it is only valid for one order only.

  • What do I do if I can’t get the prescription from my regular vet?

If your vet is unwilling to write a prescription, then to use our service your only option is to find another vet in your area that is willing to assist you in writing a prescription. Your pet will require a consultation with the new veterinarian before they could write a prescription.

Alternatively, we have partner with Zumvet to provide video call consultation service to fulfill your prescription. Simply click on the "Need a Prescription" button on the relevant item off our website, book a consult and wait for the arrival of your prescription to be delivered to you. Do note that the video consultation is subject to a consultation fee.

  • How long is my prescription valid for?

A prescription is valid for either 12 months until all of the repeats are used up or unless your vet specifies a shorter date, whichever comes first. Should there be no specification on the number of repeats, the prescription is only valid for one supply only and a new prescription is required for the next order.

  • Can I return my purchase?

No, there will be no returns of drugs due to a chance that the seal or integrity of the drugs may be broken. This is with the exception of prescription diets from Hills (only). Prescription diets can be returned conditionally.

  • What do I do if a wrong product is received?

Get in touch with our team by emailing: Sales@myanimaldispensary.com and we will get it sorted.

  • What if I can’t find the drugs online?

Our range of products and those available for supply is constantly growing, but if there is a product you can obtain from your regular veterinarian that is not listed on our website, then let us know as it may be able to be sourced for you - just contact us at sales@myanimaldispensary.com

  • Can I purchase a drug prescribed by my human doctors for myself?

We unfortunately do not accept prescriptions from human doctors. We only accept prescriptions from licensed veterinarians in Singapore only.