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MAD Help Centre

Ordering "Over the Counter" Products

Ordering non-prescription items is easy: select the item, add to cart, navigate to your "shopping cart", confirm the order, and then check out using your preferred method (PayPal, PayNow or Credit Card).

We will be in touch with you to confirm your orders and stock status. Items are dispatched within 1 to 3 working days of receiving the order.

Ordering Prescription Items

The steps required to obtain a prescription item for your pet are as follows:

1. Ask your vet to write a prescription for the item required.

Unsure of what a prescription is?:

2. Once you have the prescription, you can search for the medication listed on our website. If you have any doubts about which item to add to your cart, or if you can't find the item you're looking for, contact us and we can help you out.

3. To complete your order, please upload a copy of the prescription as you add the prescription item to the cart. If you are unsure of the validity of your prescription or your total quantity allowed, Whatsapp us at +65 80236358, we would be more than happy to help. 

4. Once we have received your order, it will take 1-3 business days to process it. In the meantime, if you have the original hardcopy prescription with you, ensure that you do not lose it or throw it away. Having the physical copy ready at hand and attaching the correct documents during the ordering process ensures a smooth transaction and that your pet receives its medication as soon as possible.

5. Upon delivery of the prescription order, the original prescription paper will be collected.

Should you require a prescription, consult your vet or reach out to one of our veterinary partners:  

Housecall Services


Vet on Wheels

Online Video Call Consultation


Veterinary clinics

Bluewater Vet Acupuncture And Rehabilitation

Animal Wellness Centre

Animal Wellness Referral Centre

Do note that the consult will be subject to a fee.

If you have a prescription from our partner clinics, you are encouraged to purchase your medications from the e-shop found on the respective clinics' website. 

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